Job Summary

Retail Operations Manager – responsible for driving operational excellence in PetSmart stores, managing merchandising, inventory, pet care operations, opening/closing procedures, leading associates, and maintaining a safe and organized environment.

Essential Responsibilities

People Leadership:

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development, including onboarding, associate reviews, labor management, mentoring, succession planning, and coaching.
• Addresses and administers associate complaints and grievances.
• Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
• Leads and coaches associates on proper operational processes to ensure pets in care are safe and healthy.
• Coordinates staffing coverage for key store activities.
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