Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
Assess and align procedures and streamline workflow that impact operational process
Challenge existing processes to drive the best possible operational results and outcomes
Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
Manage our Academy Stores programme to drive best practice and operational training
Manage store communications processes and tools
Maintain an up-to-date database of all stores including their equipment
Act as the final version of the truth for any store related enquiries of information requests
Collate market intelligence on ...
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