Your Job

:As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present. You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance.

Responsibilities

•Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment.
•Deliver premium personalized customer s...