Retail Service Officer (MORTGAGES) This role is responsible for managing mortgage applications in strict accordance with HSBC's business operational and compliance standards. The officer will act as a key liaison between customers, internal teams, and external partners to ensure a seamless end-to-end mortgage journey.
In this role you will: - Application Management: Review and process mortgage applications ensuring accuracy and completeness. Resolve discrepancies prior to final approval and maintain compliance with all relevant policies and procedures.
- Stakeholder Collaboration: Work closely with internal teams (Sales, Service Operations, Product, Contact Centre, Registration) and external partners such as insurance companies, brokers, agents, other banks, land departments, trustees, etc. to ensure timely completion of all home loan-related tasks.
- Customer Service Excellence: Deliver exceptional service by addressing complex and escala...