“I welcome my customers as guests and satisfy them by offering sports ranges and services designed for their needs, across all channels.”

• I develop my sports performance offerings: service solutions tailored to my customers, available across all channels (physical and digital).

• I ensure customer satisfaction and build loyalty through close, personal interactions.
• I provide a seamless and smooth omnichannel experience through the Decathlon app.
• I offer workshop services to personalize products or extend their lifespan for my customers.

“I satisfy my customers by creating an experiential and safe layout that allows them to easily discover our sports, solutions, and be emotionally engaged.”

• I set up physical, experience-driven layouts that showcase our range of products and services.
• I ensure product availability both in-store and online (stock management, orders, etc.)....