Key Responsibilities
People & Culture Leadership

Lead, motivate and inspire a diverse retail team to deliver warm, professional and consistent service
Build a culture of accountability, care, respect and performance
Coach and develop department heads and frontline staff
Drive customer experience and service through ongoing staff training, robust standards and controls, and digitisation of tasks and communication
Drive productivity, staff engagement, morale and retention through ongoing feedback, recognition and support
Champion a ‘hospitality’/’customer-first’ mindset throughout the store, that remains true to the brand identity
Manage the total store staffing requirements in compliance with Labour legislation

Customer & Community Engagement

Build authentic relationships with local customers and be a visible, approachable presence on the shop floor
Ensure a strong management team presence on the floor to reinforce service discipli...