Essential Duties and Responsibilities

A. Customer Care

• Provide guidance to all advisors on retail SOPs and customer service standards.
• Initiate and manage every interaction with a customer by providing an outstanding service ensuring that consistency and the highest professional standards are maintained at all times.
• Understand a customer's health condition, lifestyle, habits and requirements; and ensure that the customer's health remains the focus when answering queries and/or providing product information and benefits.
• Ensure that irate customers are treated with respect, and complaints and/or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.
• Document and forward to Customer Manager and concern department on product requests and service feedback given by customers.

B. Sales Achievement