Position Overview:  

We are seeking a proactive, technically skilled, and analytical Business Intelligence Analyst (Retail Systems & CRM) to support, optimize, and enhance our omnichannel store and digital customer communication ecosystem. Reporting directly to the Director of Business Intelligence, this role supports retail business operations, marketing technology, and data teams by helping translate business needs into effective system and reporting solutions. 

The primary focus of this role will be supporting the functional management of our clienteling platform while expanding into Salesforce Marketing Cloud (SFMC) to help build, monitor, and optimize data-driven customer engagement journeys. The ideal candidate is a strong problem-solver who can troubleshoot front-end retail app issues, analyze CRM analytics and data flows, identify insights, and support the translation of business needs into clear functional requirements. This position is full-time in office. ...