About the Job

The Systems Analyst supports the Senior Manager, to enhance the business operations for Clarins Group Retail Technology department. He/she manages all application incidents, service and change requests with support team and business stakeholders, following application SOP process and governance.

The Systems Analyst plays a key role in ensuring efficiency and improving applications to ensure users and key stakeholders in the markets and regional office have the best user experience.

Support, project management, implementation & delivery

• Identify and prioritize Jira SM tickets for Japan, Malaysia, Korea, Singapore and ANZ
• Handle Jira SM tickets according to the typology: Solving issues: bug fixes, configuration in application, correct data interfaces issues
• Answering request for assistance from users and key users around technical topics or data analysis on Retail applicatio...