AT A GLANCE

The Retail Training Senior Associate is responsible for designing, delivering, and evaluating learning and development initiatives that strengthen employee capability, elevate customer experience, and improve operational excellence across retail stores. This role conducts training needs analyses, develops engaging learning solutions, facilitates classroom and in-store training, manages learning programs through the Learning Management System (LMS), and partners with stakeholders to ensure learning interventions drive measurable business results.

YOUR OVERALL MISSION & DAY-TO-DAY

Training Needs Analysis & Training Design

• Conduct training needs analyses through performance data, store observations, stakeholder consultations, audits, and employee feedback.
• Identify knowledge and skill gaps, and recommend learning solutions aligned with bus...