Join Yotpo as a Retention Manager and drive eCommerce loyalty solutions. Focus on client retention strategies, upselling opportunities, and enhance customer satisfaction across global accounts.
Yotpo is seeking a Retention Manager with 4-6 years of experience in Account Management or Customer Success within SaaS or eCommerce. In this role, you will act as a trusted advisor to top-tier clients while executing retention strategies and conducting regular business reviews. Your collaboration with internal teams will ensure clients receive tailored solutions that deliver maximum value.
Key Responsibilities:
• Manage relationships with top full-platform clients
• Develop strategies to exceed net retention goals
• Collaborate with Customer Success, Product, and Marketing teams
• Conduct regular QBRs and executive briefings
• Monitor account health and address potential risks
Requirements:
• 4-6 years in Account Management or similar roles
• Proven success with re...