The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more.

The Retention Manager is the last line of defense when an AutoVitals client is at risk of cancelling. The ideal candidate brings deep experience in B2B SaaS retention, account management, or sales, with a proven ability to diagnose what's really driving a cancel signal, build a plan to address it, and pull in whatever cross-functional resources are needed to save the relationship. This role operates with significant authority over pricing concessions, contract restructuring, and engineering and product escalations.

This is not a renewal management role. AutoVitals contracts auto-renew, and routine renewal motions are not part of this role...