We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE. About Our Client Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration. Key Responsibilities Lead and manage the daily operations of the UK/English Desk retention team Coach and mentor team members to achieve retention, deposit, and revenue targets Monitor team KPIs and implement performance improvement strategies Drive client retention initiatives and maximize customer lifetime value Support the team with objection handling and complex client cases Maintain a hig...