Introduction

Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for Retentions Agents to join our Call Centre team in Rosebank.

Role Description

The main purpose of the position is to attend to clients who request to cancel their short-term insurance policies for whatever reason, get the source of the client’s reason for cancellation, and if possible, make every effort to retain the client. To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality in service and cover. The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities

• Handle customers’ enquiries via inbound calls and email correspondences
• Perform outbo...