A growing technology company in Charlotte is seeking a Return Processing Lead to support and strengthen our in-house Repair (RMA) and Order Fulfillment teams.

SUMMARY

The Return Processing Lead will work alongside the RMA Supervisor and Technical Service Manager to help drive the day-to-day operational execution of our in-house computer Repair Technicians and order fulfillment teams. This includes ensuring customer repairs, warranties, and enhanced service offerings are delivered on time and at high quality standards. This role will provide backup support for supervisory responsibilities as needed.

This position is ideal for a results-driven lead who takes ownership of KPIs, models strong professional behaviors and contributes to performance improvements, efficiencies and revenue outcomes.

DUTIES AND RESPONSIBILITIES

• Provides guidance to the RMA Technical team for processing repairs on industrial computers ...