Job Description – Returns Processor

Job Title

Returns Processor

Department

Returns

Reporting To

Returns Supervisor / Customer Service Manager

Location

SportsShoes – Shipley HQ

Role Overview

The Returns Processor is responsible for processing customer returns quickly, accurately and consistently, ensuring customers receive a fast resolution while maintaining high standards of quality and stock accuracy.

Working within the Returns Team, you will assess returned footwear, clothing and equipment, determining whether products are suitable for resale, require further inspection or should be processed as faulty. You will be expected to achieve productivity and quality targets while following company procedures at all times.

Key Responsibilities

Returns Processing

Process customer returns accurately and efficiently in line with company procedures.

Assess returned footwear, clothing and equi...