Position Overview

A leadership and systems‑governance role tailored for a professional with a strong sales administration or revenue operations background. This individual will oversee the entire Order‑to‑Cash (OTC) framework, stabilize the SAP integration loop, optimize subcontractor controls, and leverage technology, automation, and AI tools to maximize team efficiency.

Accountabilities & Responsibility Areas OTC Process Design & Change Management: Define workflows, audit checklists, and timelines to transition the team to a proactive Order‑to‑Cash mindset. Actively train, mentor, and upskill former AR clerks to align with modernised processes. Systems Optimization & Automation: Finalise and monitor the automated JC‑to‑SAP Sales Order integration loop. Proactively identify opportunities to introduce AI assistance or automation to streamline data matching and reporting. Cross‑Departmental Governance: Act as the primary escalation point for data mismatches between Client Liais...