Position Summary

+ Will regularly be available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.

+ Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.

+ Compiles and maintains room and board records, charges, and student accounts.

+ Professionally answers, responds to, prioritizes, troubleshoots, and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.

+ Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.

+ Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, SLE, REHS, and Housing Assignments Office policies procedures.

+ Understand the needs of diverse po...