Take your career further as a Ricoh Bilingual Senior Solutions Integrator based in Mississauga. This role focuses on providing top-tier support for Ricoh's cutting-edge solutions while interacting with clients in both French and English.

This position hinges on your ability to diagnose and troubleshoot complex environments independently. You will act as a liaison between the support desk and implementation teams, ensuring a seamless transition from delivery to post-sales support. This challenging role requires strong analytical skills and a commitment to high-quality service.

Key Responsibilities:
• Handle complex, high-stakes support cases without supervision
• Lead support desk and manage complex incident resolutions
• Collaborate with project stakeholders for optimal configurations
• Conduct thorough analysis and document findings
• Provide expert guidance to junior support staff

Requirements:
• 5+ years in a...