**Job Identification:** 213996
**Job Category:** Food and Beverage
**Job Schedule:** Full time

This is the communication link between the guest and the Room Service Department.

Courteous and careful attention to details are essential to good telephone manners. Help the guest to select the tastiest dishes on the menu while increasing the profitability of the Room Service Department. Good salesmanship to help the guest order what he really wants.

+ To be completely familiar with all items contained in the Room Service food and beverage menu.
+ To address the guest by name by looking at the telephone panel.
+ To be clear and concise when communicating on the phone.
+ To be organized and establish, through training, correct procedures in the formulation of the Room Service request.
+ To enquire in advance the daily specials, Soup du Jour, vegetables, other special, etc.
+ To give special attention to the VIP guest and to provide anythin...