The Opportunity

This is an exciting opportunity to join one of New Zealand's largest hotels as Rooms Division Manager. Reporting directly to the Hotel Manager, you will lead Front Office, Housekeeping and Maintenance teams, drive service excellence, financial performance and a high‑performing team culture. You will step into operational leadership of the hotel in the absence of the General Manager and Hotel Manager.

Key Responsibilities

• Lead the day‑to‑day operations of Front Office, Housekeeping and Maintenance, ensuring exceptional guest service, efficiency and compliance with company standards.
• Provide visible leadership across the hotel, working operational shifts and acting as Manager on Duty when required.
• Champion VIP, group and key guest arrivals and departures, and take ownership of guest complaints and service recovery.
• Analyse Rooms Division financial performance—RevPAR, occupancy, average rate, payroll an...