Consistently offer professional friendly and engaging service
Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
Take ownership of the callers request and ensure follow up according to the hotels standards
Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
Act as dispatcher through Royal Service for security guest services and other colleagues in operations.
Update Service Requests and work orders and dispatch to the right department.
Maintain and monitor the Royal Service software system and ensure that all services provided at Royal Service are always available and are carried out efficiently.
Responsibly use all available systems including PMS (Property Mana...
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