Royal Unibrew Canada is looking for a Customer Service Manager to enhance operational excellence and customer satisfaction. This role emphasizes leadership within On Premise and Retail channels while ensuring a customer-first culture.
As the Customer Service Manager, you'll lead a team responsible for handling customer inquiries and fostering robust relationships. Your insight will directly influence sales strategies and execution while you monitor team performance against KPIs. This position is pivotal in creating efficient service delivery processes and achieving commercial goals.
Key Responsibilities:
• Direct customer service management across designated channels
• Manage and resolve customer complaints and inquiries
• Develop and guide Customer Service Representatives
• Collaborate with sales teams for effective account support
• Implement process improvements to enhance service efficiency
Requirements:
• 4–7 years of experience in customer service or CP...