RQ10762 - Int. Systems Administrator/Operations Support Specialist

1-year 7-month contract up to 2 years (497 business days) - possible extension 

ONSITE 5 days - Yonge St., Toronto 

Security Level: CRJMC

· Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of public health professionals across the province

· Perform Tier 1 business help desk and service support

· Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner

· Escalate to the next tier of support for complex issues or problems

· Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed.

· Track reported problem, issue, or system failure using the automated incident management system and provide report daily