RQ11184 - Sr. Application Support Specialist

1-year 3-month contract (322 business days) - possible extension

ONSITE 5 days - 56 Wellesley Street West

Security Level: CRJMC

MUST HAVES:

• Salesforce & SaaS Platform Knowledge
  • Experience supporting Salesforce-based applications
  • Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
• Incident & Ticket Management
  • Demonstrated ability to:
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring closure quality
  • Maintains clear, searchable knowledge base entries
• Customer Support & Service Orientation
  • Proven experience providing end-user support in a SaaS environment
  • Strong customer-first mindset
  • Ability to manage high-pressure situations and user exp...