Responsibilities:

• Undertakes the development, configuration, implementation and support of Artificial Intelligence (AI), Generative AI and Conversational AI solutions based on business requirements, architecture standards, security policies, best practices and project deliverables.
  
• Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants, voicebots, AI agents and self-service capabilities utilizing Amazon Connect Customer AI Agents, Amazon Bedrock, Amazon Lex and related technologies.
  
• Develops and maintains integrations between AI solutions, contact centre platforms, enterprise applications, knowledge repositories, APIs, workflow syst...