• Job Role Business Leader-Leadership and Management
• Experience (In Years) 6-9
• Job Location MOA

Job Description

The ideal candidate will demonstrate ownership, provide timely resolutions while ensure consistent, courteous, and efficient service according to quality monitoring guidelines to the team members. Liaison with onshore departments may be necessary to relay process improvements and promote team collaboration.

Responsibilities

• Meeting the SLA Targets
• Team management and Transaction/Call Monitoring
• Productivity Improvement and Employee engagement
• Client interaction, if required at supervisory level
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Management reporting and oversight
• Driving Quality initiatives in the process to attain measurable positive results
• Maintain process metrics and...