RSA - Retention Account Manager

RSA provides trusted identity and access management for 12,000 organizations worldwide, managing 25 million enterprise identities and enabling secure, convenient access to millions of users.

Responsible for implementing and managing contract renewal initiatives, maintaining contract revenue base at the highest possible retention rate, protecting contract revenue stream, ensuring timely contract renewal, and promoting awareness of upgrades and add‑ons.

Principal Responsibilities

• Manage and own the customer renewal process.


• Negotiate and close renewal agreements with existing customers.


• Address customer concerns and provide solutions to prevent churn.


• Track renewal metrics and report on renewal performance.


• Identify upsell/cross‑sell opportunities during the renewal process.


• Maintain accurate and up‑to‑date cus...