The Senior Restaurant Manager is responsible for leading the department in the absence of the Assistant Director and serves as the primary representative of the outlet before the Director of Food & Beverage. This role maintains a positive and professional attitude at all times, ensuring prompt assistance to both guests and colleagues while striving to achieve complete guest satisfaction. The Senior Restaurant Manager oversees and verifies the accurate closing of guest checks according to the method of payment, always safeguarding the hotel's interests and ensuring compliance with Data Privacy, Information Security, and Sensitive Information Protection policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Satisfaction

• Ensures the delivery of the brand promise by providing exceptional guest service at all times.
• Ensures associates consistently deliver outstanding service to internal customers across all departments, as appropriate.
• Bu...