Experteer Overview
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In this role, you drive operational excellence by elevating quality standards and embedding sustainability across the property. You will partner with all departments to translate quality and environmental objectives into measurable actions that reinforce guest satisfaction and Rosewood’s brand promise. You’ll lead audits, monitor performance, and guide continuous improvement initiatives in a luxury hospitality context. This position offers a strategic impact on guest experiences and sustainable practices at a premier Madrid hotel.
Compensaciones / Beneficios
• Lead and coordinate quality audits (TrustYou, Forbes, LQA)
• Monitor weekly quality performance and review KPIs with Department Heads
• Address guest feedback and opportunities, defining improvement actions with leaders
• Prepare and present monthly Qua...