- Contributes to the definition for scope of handover to operations

- Participates in the definition and ensures consistent execution of operational procedures

- Executes 1st level service desk for IT service portfolio

- Executes 2nd and assists 3rd level support for all relevant IT solutions

- Picks up and prioritize Service Requests & Incidents

- Administrates, monitors, and operates existing IT systems

- Creates, approves, manages, and maintains IT continuity plans

- Administrates and manages user identity and access to IT systems

- Ensures security protection and technical realizations for IT systems

• University Degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 1 year of experience in IT Operations, Service Management, or a similar role.
• Basic knowledge of IT infrastructure, systems, and service mana...