Join our journey at Immense Group as a Safer Gambling Analyst.

Responsibilities

• Analyze risk-scoring reports to identify potential addictive behaviour.
• Contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self‑exclusion, and account blocking.
• Monitor escalated player registrations to prevent and avoid underage gambling.
• Monitor escalated self‑excluded players to assess risk and refund eligible players.
• Monitor and review follow‑up case reports on a daily, weekly, and monthly basis.
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
• Adopt a solution‑focused approach to assist vulnerable players.
• Recommend changes and/or amendments to Safer Gambling operational activities and processes.
• Work closely with the Safer Gambling Management to i...