Description

The Saikindō Lead Hostess is the first and last point of contact with the guest upon entering/exiting the restaurant. She is the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction including;

1. Lead and train Hostesses to perform their tasks smoothly and properly.

2. Seat guests promptly at a table pre-set for the number in the party and according to guest preference.

3. Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.

4. Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.

5. Anticipate the needs of guests, respo...