SailPoint IIQ Support Specialist
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

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• Provide L2 production support for SailPoint IdentityIQ (IIQ).
  
• Manage incidents and service requests while meeting agreed SLAs.
  
• Perform root cause analysis (RCA) and drive timely issue resolution.
  
• Support application onboarding, provisioning, role management, policies, certifications and lifecycle events.
  
• Troubleshoot workflows, rules and connectors through log analysis, debugging and testing.
  
• Collaborate with business stakeholders and global teams to resolve operational challenges.
  
• Administer and support SailPoint IIQ environments across Windows, Linux and Unix platforms.