The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts. Responsibilities Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments Analyze performance metrics, prepare reports, and lead regular business reviews with clients Handle issue resolution and escalation management to maintain service continuity Identify and implement process improvements to enhance efficiency and service quality Develop strategic account plans to drive retention and organic growth (upselling/cross-selling) Support pricing reviews, renewals, and contract negotiations Act as the “voice of the customer” within the organizati...