The Account Manager serves as the primary strategic and operational contact for key customers utilizing Freight Forwarding (Air, Ocean, Land) and Transportation Management services. Responsible for maintaining and developing long-term relationships, ensuring global supply chain execution meets strict KPIs, managing carrier/vendor performance, and identifying organic growth opportunities within existing accounts. Responsibilities Client Relationship Management:
Manage day-to-day communication with assigned international and domestic cargo accounts to ensure operational excellence and high customer satisfaction. Operational Coordination:
Partner with ocean/air import-export operations, customs brokerage, domestic dispatch, and carrier management teams to ensure seamless end-to-end execution. Performance Monitoring:
Analyze transit times, container utilization, carrier performance, and lane costs to prepare reports and lead Regular Business Reviews (RBRs/QBRs) with clients. Issue...