**About the Role**:
We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.
You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture.
**Key Responsibilities**:
- **Team Management**: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.
- **Lead Management**: Assign and monitor sales leads, ensuring prompt follow-up and conversion.
- **Performance Oversight**: Set and manage sales and service goals, providing feedback and support to meet targets.
- **Sales Strategy**: Develop and implement sales strategies to grow the business in the medical tourism sector.
- **Customer Service**: Handle escalations and ensure the highest level of customer satisfaction.
- **Pipeline Management**: Oversee the sales pipeline a...