Description
We are a family-owned pet logistics company in Kendall, Miami, specializing in domestic and international pet transportation services. We are seeking three compassionate and dependable Bilingual Call Center & Dispatch Associates to join our team FOR OFF PEAK SHIFTS including 2nd shift and overnight shifts as well. PET LOVERS A MUST! We are looking for 3 full time team members.


Responsibilities:

+ Answer incoming calls and assist clients with pet transportation inquiries and service requests.

+ Gather and accurately document client and pet information.

+ Provide real-time updates regarding pet logistics, including customs clearance, inspections, and transportation status.

+ Coordinate dispatch activities and communicate with drivers and service partners.

+ Assist families with emergency pet pick-up services and serve as a liaison with our pet funeral service partners.

+ Deliver exceptional customer ser...