Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Receiving inbound sales phone calls and leads


• Identifying the client's needs and scheduling appointments


• Placing outbound phone calls to potential leads


• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc


• Contacting clients prior to appointment date to confirm appointment


• Mailing marketing letters to provided leads


• Following up post visit to ensure customer satisfaction