• Process sample requests and account updates via CRM
• Assist with Failure Analysis and follow-up on quality reports
• Manage NCNR forms and backlog resolution
• Update cross-reference files and customer portals
• Handle PO confirmations within 48 hours
• Upload product change notifications and chemical compliance documents
• Track credit/rebill approvals and lead time updates

Qualifications:

• Diploma or GCE ‘A’ Level
• Minimum 1 year in sales or customer service
• Electronics industry experience is an asset

Skills:

• Strong sense of urgency and attention to detail
• Ability to prioritize multiple tasks
• Proficient in Microsoft Office
• Customer-focused and team-oriented

This position is based in our office located in Penang, Malaysia.