Role Summary

The client is an educational institution seeking to expand its current Virtual Assistant team by hiring additional support staff for student loan default management. The role focuses on outbound communication and account coordination to assist graduates who are in loan default and guide them back into active repayment or appropriate default resolution processes.

Goal

Support revenue generation through effective student loan default management and payment recovery , while maintaining consistent communication with graduates and internal processing teams.

Duties and Responsibilities

1. Outbound Student Outreach: Contact students and graduates who are currently in loan default to discuss account status and next steps.
2. Payment Recovery Calls: Make phone calls to encourage and guide borrowers toward resuming payments or entering approved repayment arrangements.
3. Account Coordination: Work cl...