Job Description:

• Fully in charge of all assigned MLO/NVOCC account for their requirements on all trade lanes and basic follow up calls.
• Actively participate in the end-to-end sales process involving proposal/quotation/BAF notice/Rate Negotiation/Closing spot Ad hoc rates
• Ensure dead freight contracts are running well and in case of any assistance ensure regular calls are done to the concerned client for dead freight arrangement.
• Ensure and achieve the sales target set for various trade/service corridors. Oversee agency performance.
• Ensure customer service satisfaction and good client relationship through regular calls and customers meetings. Handle customer complaints and provide corrective actions promptly.
• Identify customers needs, opportunities and key buying factors to provide tailor made solutions.
• Attend to customers queries on product an...