Contact Centre Manager - Birmingham

£40,000 annual salary

Excellent opportunity to develop your career!

8:30am - 5.30pm (Monday - Friday)

Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham!

What You'll Do:

As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times.

Key responsibilities include:

Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor.
Sales & Performance: Own and deliver o...