Senior Sales Manager

Manchester Office

Up to £42,000 (uncapped comms)

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!

Day-to-day responsibilities include but are not limited to the below:

* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs

* Ongoing development planning to drive performance through effective communication and documentation

* Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats

* Deliver weekly plans through daily performance & stat reviews

* Performing coachi...