Key Responsibilities: 1. Customer Onboarding: - Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences. - Provide clear instructions for completing any required paperwork or digital forms. 2. Customer Support: - Address customer inquiries related to the car buying process via phone, email, or chat. - Proactively communicate updates on the status of their application or purchase. 3. Education & Guidance: - Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner. - Offer product and service recommendations based on customer preferences and budget.