Overview

The Sales Operations Head is the strategic and operational lead for the ShopeePay Merchant Business Development (BD) organization. This role designs, optimizes, and manages the full sales operations backbone that supports merchant onboarding, activation, and growth across both offline and online channels. The Head of Sales Operations owns end-to-end sales operations and directly orchestrates priorities, quality, and workload across a team of cross-trained Sales Operations Team members. The role ensures that Sales Ops functions are efficient, compliant, data-driven, and scalable—enabling BD teams to acquire and activate merchants quickly without compromising regulatory requirements or service quality. The Head owns end-to-end Sales Operations, including the following: onboarding, KYM and compliance, quality assurance, risk assessment, process and policy governance, systems and tools improvement, competitive benchmarking, analytics, reporting, and day-to-day opera...