Join Salesforce as a Sales Operations Manager focused on driving Customer 360 Insights to elevate performance. This role requires a keen analytical mindset and a passion for sales innovation.
As part of the Global Prospect to Cash Innovation team, you'll partner closely with Sales and Customer Success to implement tools and strategies that maximize customer lifecycle engagement. You will leverage your industry knowledge to identify trends and gaps, providing insights that enhance sales and retention.
Key Responsibilities:
• Analyze customer engagement patterns and lifecycle trends
• Develop strategies that promote customer retention and expansion
• Partner with teams to enhance sellers' capabilities with actionable insights
• Create process documentation and lifecycle playbooks
• Evaluate global engagement strategies for efficiency
Requirements:
• 6+ years in Sales and Revenue Operations
• Strong understanding of the customer journey
• Proven analytical...