Team Leader Duties

• Lead, coach, and develop the Sales Support & Operations team to achieve productivity, quality, and service-level targets

• Manage workload allocation, priorities, and coverage to support sales cycles and reporting deadlines

• Conduct regular performance reviews, coaching sessions, and skills development activities

• Manage unplanned absences, assist in planning scheduled leaves and facilitating necessary coverage

• Provide necessary organisational information to team

• Collate organisational data and produce reports in agreement with the Head of Transaction Services

Sales Support & Operations

• Oversee end-to-end sales support activities including:

o Sales quotation/ oppportunity and order validation

o Contract and documentation support

o Billing readiness and handover to Finance/Billing teams

• Provide end to e...