Responsibilities

+ Answer general inquiries and resolve problems in a timely and professional manner, using available systems, resources, and AI-enabled tools to support accurate responses and escalating when necessary.

+ Manage incoming leads, review key details, and channel them to the appropriate teams to ensure timely follow-up and a smooth customer experience.

+ Collaborating closely with internal stakeholders to provide specialized customer experiences.

+ Deliver consistent, high-quality customer service to all clients while using technology to improve response quality, organization, and efficiency.

+ Follow up on all sales orders to ensure customer needs are being met, outstanding items are monitored, and updates are communicated clearly.

+ Coordinate with fulfillment teams to support the timely completion of sales orders and help identify opportunities to reduce delays or improve handoffs.

+ Handle gift card orders,...