Job Description

**Schedule**

+ **1st Shift:** Mon – Fri, 8:00am – 5pm
+ Overtime based on business needs

**What you will do**

+ Follow order entry process and provide proactive updates on order status to accelerate billing process
+ Provide phone support for inquiries from sales and healthcare professionals.
+ Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
+ Process all work in accordance with relevant working practices and standard operating procedures.
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
+ Provide support beyond standard hours as needed if call volume and/or workload require additional time
+ Support Sales Department by providing answers to questions generated by t...